“We had some defective window sashes and
contacted Pella to order the replacement sashes and then provide the labor to
do the installation. Typical of other visits, today Pella sent out three
technicians to replace sashes in four different rooms on the second and third
floors of our house. They did an extremely professional job in every way I
can think of. They contacted me the day prior to arrange a service time to
fit my schedule. They were all on time, actually a few minutes early. Whatever
trash they produced, they cleaned everything up better than the way they found
it. I had to disassemble a desk to make room for them to reach one window.
They actually reassembled the desk for me even though I told them that I could
do it myself. Was that great or what! They were all extremely friendly,
courteous, and respectful of us, our house, and our belongings. Somehow they
seemed to do things for me that I didn't even need to ask. They just did them
anyway, like re-assembling the desk.”
- Stephen F.